Involuntary flight changes occur when passengers holding a valid ticket; a confirmed flight for which they present themselves for check-in within the required time; and who did not offer themselves voluntarily but at Iraqi Airways request are denied boarding in according with the boarding priority rules.
If it is determined by Iraqi Airways that more passengers hold confirmed reservations than there are seats available on the aircraft, as in the case of overbooked flights, no one may be denied boarding against his will, until an airline personnel first ask for volunteers who are willing to give up their reservations on that flight. Note that overbooking is a standard practice not only in travel but also various sectors of the entertainment and other service industries.
The criterion for determining which passengers are involuntary denied boarding will be in the order of check-in, except in the case of incapacitated, sick or unaccompanied minors, whose reservations have been subject to compliance with special conditions.
Arrangements will be made for passengers to be placed on the next available service.
Locally boarded passengers having their residence within a reasonable distance from the airport, and who do not wish to utilize the hotel accommodation offered at Iraqi Airways expense, may opt for free return transportation between the airport and their residence. Compensation will still be provided.
Compensatory amounts vary with your point of departure and this is provided in the form of a Travel Voucher, or cash only when stipulated by the laws of the particular country. Travel Vouchers must be used within one year and cannot be transferred or cashed.